Tree to be Planted
SKI STUFF is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are the responsibility of the buyer.
SKI STUFF is unable to replace or reship items purchased without insurance.
SKI STUFF will use the addresses provided on the invoice. Be sure to verify your address because:
SKI STUFF will ship to the shipment address listed in the order confirmation.
Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of purchaser.
RETURNS
Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Several types of goods are exempt from being returned: Custom orders
Additional non-returnable items:
- Custom items
- Downloadable software products
To complete your return, we require a receipt or proof of purchase.
Please DO NOT send your purchase back to the manufacturer.
There are certain situations where only partial refunds are granted (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error
- Any item that is returned more than 30 days after delivery
REFUNDS (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@skihomedecor.com
Sale items (if applicable)
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@skihomedecor.com and send your item to: Po Box 67 Milldale Connecticut US 06467.
DIGITAL PRODUCTS
Final Sale: All sales are final due to the digital nature of the products. No physical item will be shipped. Instant download items don’t accept returns, exchanges or cancellations.